Privacy policy

Privacy Policy Alenas V.O.F.

Alenas V.O.F. attaches great importance to the protection of your personal data. In this privacy policy we explain which data we collect, why we do so, how long we retain it and what rights you have.

Controller
Alenas V.O.F.
Website: alenas.nl
Email: info@alenas.nl
Chamber of Commerce number: 98440152

What personal data do we process?

We process personal data that you provide to us yourself or that is automatically generated when using our services:

• First and last name
• Email address
• Phone number (if provided)
• User profile in the Alenas Trading app (username, profile data)
• Other data you actively provide via correspondence, the app or our Telegram channel

We do not process bank details, VAT numbers or Chamber of Commerce numbers of users, as our services are completely free and we do not process payment transactions.

How do we obtain your data?

We obtain your personal data directly through:

• Registration on alenas.nl
• The Alenas Trading app
• Email correspondence
• Our Telegram channel
• Social media

What do we use your data for?

We process your personal data only for the following purposes and on the basis of the corresponding legal grounds (GDPR, article 6):

We never process your data for commercial purposes of third parties and do not sell personal data.

How long do we retain your data?

We do not retain your personal data longer than necessary for the purposes for which it was collected:

Sharing with third parties

We only provide your personal data to third parties when necessary for the performance of our services or when we are legally obliged to do so. Examples include the Dutch Tax Authority. We conclude a data processing agreement with all processors who process personal data on our behalf to ensure an appropriate level of security.

We do not share personal data with parties outside the European Economic Area (EEA), unless appropriate safeguards have been taken.

Cookies

We use cookies on alenas.nl. More information can be found in our cookie policy.

Your rights

Under the GDPR, you have the following rights:

• Right of access — you can request which data we process about you
• Right to rectification — you can have incorrect data corrected
• Right to erasure — you can request deletion of your data
• Right to restriction — you can have processing (temporarily) restricted
• Right to object — you can object to processing based on legitimate interest
• Right to data portability — you can request your data in a readable format
• Right to withdraw consent — where processing is based on consent, you can withdraw it at any time

Send your request to info@alenas.nl. For verification, please include a copy of your ID and make the photo, BSN, MRZ and passport number unreadable. We will respond within four weeks.

Security

We take appropriate technical and organisational measures to protect your personal data against loss, unauthorised access, disclosure or alteration. This includes encrypted storage and the use of security software.

Do you suspect your data is not properly secured or do you have indications of misuse? Then contact us immediately at info@alenas.nl.

Data breaches

In the event of a data breach, we immediately investigate its nature and scope. If the breach poses a risk to your rights and freedoms, we report it to the Dutch Data Protection Authority within 72 hours. Affected individuals will be informed if the breach may have serious consequences.

Complaints

Are you dissatisfied with the way we handle your personal data? You can file a complaint with the Dutch Data Protection Authority at autoriteitpersoonsgegevens.nl. However, we appreciate it if you contact us first at info@alenas.nl.

Changes

We reserve the right to amend this privacy policy. The most current version is always available at alenas.nl/privacyverklaring.